Hondas EXCELL Data - End of year
Sales ISKY
Overall rating of purchase experience above District, Zone and National @ 96.1% total satisfaction! Over 1460 customers responded in 2007.
On 11 of the 12 ISKY questions we averaged over 90% total Satisfaction! 1460 customers!
Top Salespeople in Customer Satisfaction
David Alami with a record 151 surveys at 97.2% total satisfaction higher than the district, zone and national averages. * 300 sales with two weeks to go in 2007
Clyde Parks was also a high performer with 94 surveys in at 97.6% total satisfaction
Both are going on the Champions trip and being recognized for their achievements this year along with our top Pre-Owned performer Bobby Wildberger
Finance ISKY
Ary Dosky leads the board in customer satisfaction for the Finance and Insurance Department with 97.6% total satisfaction for the Finance Department on over 240 surveys and 96.6 total satisfaction with entire purchase experience.
Service CSE
Our Service Department for the year is up over a full 1 ½% over last year for total satisfaction and scores higher than the region district and nation in all measured areas including response rates.
Service Writer satisfaction leader is: Hal Feeney with an average annual total satisfaction level of 94.6%
Technician satisfaction leaders regarding quality of work:
Channon 96.2
Turner iv 95.4
Lopez 95.6
Mittendorf 94.7
Miller 94.6
Parts availability went up a big 9% over last year contributing to our satisfaction success and sales success in parts and service.
Overall rating of purchase experience above District, Zone and National @ 96.1% total satisfaction! Over 1460 customers responded in 2007.
On 11 of the 12 ISKY questions we averaged over 90% total Satisfaction! 1460 customers!
Top Salespeople in Customer Satisfaction
David Alami with a record 151 surveys at 97.2% total satisfaction higher than the district, zone and national averages. * 300 sales with two weeks to go in 2007
Clyde Parks was also a high performer with 94 surveys in at 97.6% total satisfaction
Both are going on the Champions trip and being recognized for their achievements this year along with our top Pre-Owned performer Bobby Wildberger
Finance ISKY
Ary Dosky leads the board in customer satisfaction for the Finance and Insurance Department with 97.6% total satisfaction for the Finance Department on over 240 surveys and 96.6 total satisfaction with entire purchase experience.
Service CSE
Our Service Department for the year is up over a full 1 ½% over last year for total satisfaction and scores higher than the region district and nation in all measured areas including response rates.
Service Writer satisfaction leader is: Hal Feeney with an average annual total satisfaction level of 94.6%
Technician satisfaction leaders regarding quality of work:
Channon 96.2
Turner iv 95.4
Lopez 95.6
Mittendorf 94.7
Miller 94.6
Parts availability went up a big 9% over last year contributing to our satisfaction success and sales success in parts and service.
Labels: #1 Sales Person, family-oriented honda car, Hendrick Honda in Woodbridge, honda dealer, satisfied customer
