Hondas EXCELL Data - End of year

Sales ISKY
Overall rating of purchase experience above District, Zone and National @ 96.1% total satisfaction! Over 1460 customers responded in 2007.

On 11 of the 12 ISKY questions we averaged over 90% total Satisfaction! 1460 customers!

Top Salespeople in Customer Satisfaction
David Alami with a record 151 surveys at 97.2% total satisfaction higher than the district, zone and national averages. * 300 sales with two weeks to go in 2007
Clyde Parks was also a high performer with 94 surveys in at 97.6% total satisfaction
Both are going on the Champions trip and being recognized for their achievements this year along with our top Pre-Owned performer Bobby Wildberger

Finance ISKY
Ary Dosky leads the board in customer satisfaction for the Finance and Insurance Department with 97.6% total satisfaction for the Finance Department on over 240 surveys and 96.6 total satisfaction with entire purchase experience.

Service CSE
Our Service Department for the year is up over a full 1 ½% over last year for total satisfaction and scores higher than the region district and nation in all measured areas including response rates.
Service Writer satisfaction leader is: Hal Feeney with an average annual total satisfaction level of 94.6%
Technician satisfaction leaders regarding quality of work:
Channon 96.2
Turner iv 95.4
Lopez 95.6
Mittendorf 94.7
Miller 94.6

Parts availability went up a big 9% over last year contributing to our satisfaction success and sales success in parts and service.

David Alami has been with Hendrick Honda of Woodbridge since December 2000

David came to the United States in 1988 to work with his brother in New York City in his Foreign Exchange business. He found out that working with family is not all it is cracked up to be. After finding a new job, working his way to management and opening several businesses of his own, David came to Virginia from the New York/New Jersey area and came straight to Hendrick Honda to make his new start in the automobile business. His first position with Hendrick Honda was with the Internet Sales Department, where he spent 2 1/2 years. He then realized with his initiative he would have more potential on the open floor. His first month with New Vehicle Sales, he was the #1 Sales Person. David has continued to build on that every month to his current amazing record.


David's production in the month of September 2007 broke the Hendrick Automotive Group's all time record for one months production at 61 non-fleet units. The previous month David sold 41 non-fleet units the month of August 2007 for an amazing two month total of over 100 units!


David Alami's goal is to be the #1 Salesman in the Hendrick Automotive Group. He has been in the Hendrick Presidents Club for the last 3 years.

David has averaged over 20 cars a month for the last 3 years.

David ranked 3rd in the Hendrick Automotive Group for the year 2006.

He is a consummate professional with a year to date ISKY customer satisfaction score of 97%. His inexhaustible work ethic is unmatched in our store. He proves that you can be a volume Sales Representative and still take care of every customer in a "Hendrick Presidential" way.